Please refer to the following FAQs or Contact Us at anytime :)

Q: How can I get in contact with you?

For all customer service inquiries, please contact us here: buykoolgoods@gmail.com

Q: Is your site safe and secure?

Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by large banks around the world.

Q: When can I expect my items

Your items should arrive within 5-10 business days after your place your order.


Q: I didn't receive an Order Confirmation Email after my order?

If you have not received an Order Confirmation Email, please check your Spam Folder.  If you did not receive it, please feel free to contact us.

Q: What is the Return Policy?

All returns or exchanges must be made within 30 days of receipt. Personalized items cannot be returned for reasons other than defects in material or workmanship 


Q: Do you guarantee your products?

Yes, for 30 days after shipment is delivered. Delivery date is determined from tracking. 

Q: Garment Care Instructions

Washing / Drying instructions

  • - As with most decorated garments, care should be taken when laundering.
  • - Turn the garment inside-out, if possible.
  • - Do not launder with rough items within the same washer.
  • - Use ‘Gentle Cycle’. Water temperature should be Cold or Warm, but not Hot.
  • - Drying is your choice: Hang to dry, or use Low Heat settings.